Welcome to Abbey Medical Centre
- During this time we will NOT be able to process routine prescriptions.
- There will be no EPS (Electronic Prescription Service) to send your prescription to the chemist.
- You will not be able to access the Online ordering of prescriptions or booking appointments.
So what do you need to do and how can you help?
During this time prescription requests will take a little longer to process than normal - please allow us plenty of time for your prescriptions.
From the beginning of July we will be "doubling your prescription" i.e. issuing enough medication for two months if you only usually receive one month at a time - this is to ensure you do not need a prescription during our "computer down time".
Online services ie, ordering prescriptions and booking appointments will not be available with our current system - Vision Online Service (VOS) after 24th July 2015, you will need to re-register for the online services for EMIS Web after 4th August 2015. This service is called Patient Access
To do this we need you to bring into surgery:
- Proof of ID - only acceptable in the form of a valid Passport, Photo Driving Licence or ID Card
- Proof of address is only acceptable in the form of - Bank Statement, Utility Bill, Council Tax
- And provide your email address again.
Our local pharmacies are aware of all the above information. We appreciate your support and understanding during this time. We apologise in advance for any inconvenience caused. If you have any questions please do not hesitate to ask our Reception Team.
More information about the computer change will be issued through our Patient Participation Group Newsletter. To join the Newsletter mailing list, click here.
Armed Forces Veteran Friendly Practice
Dr Susan Prosser is now the GP lead for the above service and we have passed our accreditation through NHS England. We aim to promote the services offered by the NHS specifically for veterans and their families.
New Text Messaging Service
We are now running a new service to communicate with our patients. This will be used to update your medical records and also offer appointments like vaccinations and health checks. The message will always state our name and end with "sent from M84036.email@example.com" to ensure you know this is genuine.
We are very pleased to announce that the CQC has rated our surgery OUTSTANDING ! We are extremely proud that the CQC has awarded us with the highest rating and acknowledges our passion and dedication to our patients in Kenilworth. A link to the CQC website is below:-
Abbey Medical Centre is now an accredited Clinical Research Centre with the Royal College of General Practitioners and will be conducting trials from January 2018. You may see information on upcoming trials through posters and leaflets in the surgery and also through letters, text messages and emails.
ONLINE ACCESS TO MEDICAL RECORDS
This practice now offers patients the facility to view on line information from their medical record relating to medications, problems, test requests, allergies, adverse reactions and vaccinations. Guides for all aspects of this facility can be found on this website https://support.patient-access.co.uk/
PROTECTING YOUR DATA
NHS England have recently sent a notice to all GP practices to inform patients of an upcoming extraction that will take place at the end of October 2017. In the best interests of our patients, the partners at Abbey have decided to ensure your data is not sold or shared with any third party organisations. You can decide not to share your data with anyone outside the practice or to just share if it is necessary for your care i.e. to the local hospital. In any case please inform us if you wish to opt in or out. A copy of the notice and further information is available via the following website.
Friends and Family Quick Survey
Please help us improve our services by completing our short survey. Click on the "Have your say" bubble at the top of your screen then select Friends and Family survey
Dr Samantha Young is now on maternity leave until May 2018
Statement of Purpose
(Site updated 18/05/2018)