Welcome to Abbey Medical Centre
- During this time we will NOT be able to process routine prescriptions.
- There will be no EPS (Electronic Prescription Service) to send your prescription to the chemist.
- You will not be able to access the Online ordering of prescriptions or booking appointments.
So what do you need to do and how can you help?
During this time prescription requests will take a little longer to process than normal - please allow us plenty of time for your prescriptions.
From the beginning of July we will be "doubling your prescription" i.e. issuing enough medication for two months if you only usually receive one month at a time - this is to ensure you do not need a prescription during our "computer down time".
Online services ie, ordering prescriptions and booking appointments will not be available with our current system - Vision Online Service (VOS) after 24th July 2015, you will need to re-register for the online services for EMIS Web after 4th August 2015. This service is called Patient Access
To do this we need you to bring into surgery:
- Proof of ID - only acceptable in the form of a valid Passport, Photo Driving Licence or ID Card
- Proof of address is only acceptable in the form of - Bank Statement, Utility Bill, Council Tax
- And provide your email address again.
Our local pharmacies are aware of all the above information. We appreciate your support and understanding during this time. We apologise in advance for any inconvenience caused. If you have any questions please do not hesitate to ask our Reception Team.
More information about the computer change will be issued through our Patient Participation Group Newsletter. To join the Newsletter mailing list, click here.
We are very pleased to announce that the CQC has rated our surgery OUTSTANDING ! We are extremely proud that the CQC has awarded us with the highest rating and acknowledges our passion and dedication to our patients in Kenilworth. A link to the CQC website is below:-
CAR PARK BARRIER
As part as our continuing commitment to the enhancement of our premises and in order to improve security to the building a car park barrier has been installed at the front of the surgery.
Sadly, there have been repeated incidents of damage being caused to the surgery and pharmacy buildings and to cars belonging to patients and staff. This has resulted in thousands of pounds worth of damage as well as the inconvenience of effecting repairs.
There are two disabled parking places available. Please inform reception if you need to use them.
Please, under any circumstances, do not park in front of the barrier .
During opening hours we need to be able to respond to emergencies and to enable access to ambulances whenever necessary.
ONLINE ACCESS TO MEDICAL RECORDS
This practice now offers patients the facility to view on line information from their medical record relating to medications, problems, test requests, allergies, adverse reactions and vaccinations. Guides for all aspects of this facility can be found on this website https://support.patient-access.co.uk/
PROTECTING YOUR DATA
NHS England have recently sent a notice to all GP practices to inform patients of an upcoming extraction that will take place at the end of October 2017. In the best interests of our patients, the partners at Abbey have decided to ensure your data is not sold or shared with any third party organisations. You can decide not to share your data with anyone outside the practice or to just share if it is necessary for your care i.e. to the local hospital. In any case please inform us if you wish to opt in or out. A copy of the notice and further information is available via the following website.
Friends and Family Quick Survey
Please help us improve our services by completing our short survey. Click on the "Have your say" bubble at the top of your screen then select Friends and Family survey
Dr Jenny Barnes is now on maternity leave until February 2018
Dr Iain Grieve joined the practice on 11th September 2017
Dr Samantha Young is now on maternity leave until May 2018
Statement of Purpose
(Site updated 10/11/2017)