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Welcome to Abbey Medical Centre

  • During this time we will NOT be able to process routine prescriptions.
  • There will be no EPS (Electronic Prescription Service) to send your prescription to the chemist.
  • You will not be able to access the Online ordering of prescriptions or booking appointments.

So what do you need to do and how can you help?

During this time prescription requests will take a little longer to process than normal - please allow us plenty of time for your prescriptions.

From the beginning of July we will be "doubling your prescription" i.e. issuing enough medication for two months if you only usually receive one month at a time - this is to ensure you do not need a prescription during our "computer down time".

Online services ie, ordering prescriptions and booking appointments will not be available with our current system - Vision Online Service (VOS) after 24th July 2015, you will need to re-register for the online services for EMIS Web after 4th August 2015. This service is called Patient Access

To do this we need you to bring into surgery:

  • Proof of ID - only acceptable in the form of a valid Passport, Photo Driving Licence or ID Card
  • Proof of address is only acceptable in the form of - Bank Statement, Utility Bill, Council Tax
  • And provide your email address again.

Our local pharmacies are aware of all the above information. We appreciate your support and understanding during this time. We apologise in advance for any inconvenience caused. If you have any questions please do not hesitate to ask our Reception Team.

More information about the computer change will be issued through our Patient Participation Group Newsletter. To join the Newsletter mailing list, click here.


17 May: Abbey Medical Centre was unaffected by the large scale IT attack on Friday 12.05.17. However we are continually updating our IT infastructure and security with the help of South Warwickshire CCG. Below is an extract from NHS Digitals website:-

"Our Data Security Centre continues to provide 24/7 specialist support to help NHS organisations, their in-house IT teams and staff deal with the NHS cyber attack.

NHS Digital's focus remains on working around the clock to give expert assistance, including tailored advice and on-site support, to frontline bodies.

We continue to issue targeted bulletins to different parts of the health service to support them with further guidance and reassurance. NHS staff can also access the latest information and practical documents on our website.

NHS Digital remains vigilant in alerting NHS organisations to known cyber security threats and advising them of appropriate steps to take to minimise these risks; in addition to protective near real time monitoring of national NHS IT services and systems, which are unaffected by this issue.

We are working very closely with the National Cyber Security Centre and partner bodies to support NHS organisations at this time.Have a question? Call us on 0300 303 5678 or contact"


We are very pleased to announce that the CQC has rated our surgery OUTSTANDING ! We are extremely proud that the CQC has awarded us with the highest rating and acknowledges our passion and dedication to our patients in Kenilworth. A link to the CQC website is below:- 


As part as our continuing commitment to the enhancement of our premises and in order to improve security to the building a car park barrier has been installed at the front of the surgery.

Sadly, there have been repeated incidents of damage being occasioned to the surgery and pharmacy buildings and to cars belonging to patients and staff. This has resulted in thousands of pounds worth of damage as well as the inconvenience of effecting repairs.

There are two disabled parking places available. Please inform reception if you wish to use these.

Please, under any circumstances, do not park in front of the barrier .

During opening hours we need to be able to respond to emergencies and to enable access to ambulances whenever necessary.


We have now finished our work expanding the waiting room and adding additional clinical rooms and admin space. 

We have now embarked upon a revamp of the original building  and we are reflooring and decorating all consulting rooms and corridors.

This will cause some disruption.

Thank you for your patience.

NEW: More GP Appointments released


Over the next three months we are working with NHS England to offer extra appointments.  This is because we know that there are times you want to be able to see a clinician at short notice.  We also know that over winter lots of people have seasonal illnesses which require more than a pharmacy but don’t need emergency treatment.


The extra appointments are bookable on the day by ringing reception on the usual number or by booking online at


If you haven’t yet signed up for EMIS Online Services simply call into the practice with two forms of photo ID and proof of address.  We can sign you up there and then.  Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. 


If you are not able to attend an appointment you have booked, for whatever reason, please let us know.  We can then offer that appointment to someone else that needs it.



This practice now offers patients the facility to view on line information from their medical record relating to medications, problems, test requests, allergies, adverse reactions and vaccinations. Guide for Patients / Patient Questionnaire / Consent Form Please print and complete these forms  

Friends and Family Quick Survey Please help us improve our services by completing our short survey. Click on the link below - see icon next to 'Repeat prescriptions' below (top second icon)

Named GP Find out who your named GP is by clicking on the 'Named GP' link. All Patients have now been alphabetically allocated a named GP.

Dr Jenny Barnes is now on maternity leave until February 2018.

 Statement of Purpose 2016

(Site updated 05/06/2017)
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