Patient Participation Group – About Us
Most GP practices now have a Patient Participation Group (PPG) from 1 April 2015, it was a requirement in the GP Contract for all practices to have a PPG.
Patient Participation Groups are not set up to be a ‘forum for moaners’ but nor are they ‘doctor fan clubs’. They are a route for patients to advise and inform the Practice on what matters most to patients and to help identify solutions to problems.
Members of Abbey PPG should think about the wider patient interest and not just their own personal concerns when serving on Abbey PPG.
Abbey PPG work closely with the Practice and it is normal for members of the Practice Team, including General Practitioners to be part of the Patient Participation Group.
Abbey PPG strive to be clear about what it hopes to achieve. We aim to have well-thought out core objectives so that if someone asks what the Group does, there is a clear answer. These goals and aspirations need to be realistic and achievable because the PPG is run by volunteers.
The role of the PPG in Abbey Medical Centre:
- being a critical friend to the practice
- advising the practice on the patient perspective and providing insight into the
responsiveness and quality of services
- encouraging patients to take greater responsibility for their own and their family’s health
- carrying out research into the views of those who use the practice;
- organising health promotion events and improving health literacy;
- regular communication with the patient population
- developing health related projects
What does Abbey Patient Partnership Group do?
The activities of Abbey Patient Partnership Group vary as we adapt and develop to meet the local needs of our practice population, we may, for example, include either or all of the following:
- Together with members of the Practice Team and other significant NHS and/or Local Authority partners participate as appropriate in the organisation of health promotion events so that patients can have a really good understanding of their health and how best to look after it.
- Acting as a ‘critical friend’ to the Practice, by helping it appreciate and understand what patients are thinking and are saying about issues, such as, opening hours, telephone systems, requests for home visits, delays in being taken for appointment, seeing their favourite GP, seeing their favourite Practice Nurse, repeat prescriptions and the range and type of services provided within the Practice.
- Helping to fill some of the gaps in services by signposting patients to available support or providing services such as patient libraries, volunteer transport, befriending and support groups.
- Influencing the services that are provided, and where they are provided, by taking part in what are called commissioning decisions: this means that services can be developed in the way that is best for patients.
- Undertaking appropriate survey or research to find out what matters to patients and discussing the findings with the Practice