Accessibility Statement

This accessibility statement applies to the website and/or domain associated with Abbey Medical Centre.

Our website is hosted by Surgery Web, and we work in conjunction with our host to ensure as many people as possible can use our website.

Accessibility Features

We aim to ensure that users can:

Change colours, contrast levels and fonts using their browser or device settings.
Zoom in by up to 400% without text spilling off the screen.
Navigate most of the website using a keyboard or speech recognition software.
Listen to most of the website using a screen reader, including (but not limited to) JAWS, NVDA, and VoiceOver.

We have also made our website text as simple as possible to understand.

AbilityNet provides detailed advice on making your device easier to use if you have a disability.

The Accessibility of Our Website

We are aware that some parts of our website are not fully accessible and, unfortunately, these issues cannot currently be rectified.

The known accessibility issues include:

Text may not reflow into a single column when the browser window is resized.
Users cannot modify the line height or spacing of text.
Some older PDF documents are not fully accessible to screen-reader software.
Live video streams do not include captions.
Some online forms may be difficult to navigate using only a keyboard.
The main content cannot be skipped when using a screen reader.
There are magnification limitations on the map displayed on the Contact Us page.

Feedback and How to Contact Us

If you require information from our website in an alternative format, such as:

Large print
Easy Read
Audio recording
Braille
Accessible PDF

please contact us by:

Completing an admin request via our website: www.abbeymedicalcentre.co.uk
Calling the surgery on 01926 859955
Visiting our reception in person

Once we receive your request, we will respond as quickly as possible.

Please note: If you are unable to view the map on the Contact Us page, please telephone us or visit reception using the contact details above for directions.

Reporting Accessibility Problems

We are continually working to improve the accessibility of our website.

If you experience any accessibility issues that are not listed on this page, or believe we are not meeting accessibility requirements, please contact the practice using the details provided in the Feedback and How to Contact Us section above.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you are dissatisfied with the way we respond to your complaint, you may contact the Equality Advisory and Support Service (EASS).

Contacting Us by Phone or Visiting in Person

You can find our contact details on our Contact Us page:

https://abbeymedicalcentre.co.uk/contact-the-practice/

We also provide:

A translation service.
British Sign Language (BSL) interpreters for appointments, provided advance notice is given.

Technical Information About This Website’s Accessibility

Abbey Medical Centre is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.