NHS App help

Guide on how to navigate different areas of the NHS App

Please see the below videos on how to navigate your NHS account or app.

If you have a smartphone, you can download it here:

Android – https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline&hl=en_GB

Apple – https://apps.apple.com/gb/app/nhs-app/id1388411277 

If you have never logged in, please ensure you have have requested online access, you can do this by submitting an admin form via our website or calling us to start the process. You will need to confirm your email address too so it matches what is on our system, if it is different then here will be an error when you are trying to login.

How to log in to your NHS account

Please see the below regarding how to login to your NHS account on a laptop or computer, it is a very similar if you are doing it on the app on your smartphone.

How to navigate the NHS account homepage
How to navigate the NHS App homepage
How to navigate the Services page in the NHS account

Please note – if you are using the NHS App, the ‘Services’ option will be at the bottom.

How to contact Abbey Medical Centre about a health problem on the NHS App
How to see your GP health record on the NHS App
How to see your GP heath record on the NHS App
How to order repeat prescriptions on the NHS App

Hello and welcome, In this NHS App video guide we will be showing you how to order your repeat prescription through the NHS App. To begin, simply find and tap Prescriptions on the NHS App homepage. Once it is opened, tap Request a repeat prescription. From here, you’ll be able to change your nominated pharmacy, allowing you to collect your prescriptions from any pharmacy within your local area as well as order any repeat prescriptions you have been prescribed. To order your repeat prescriptions, simply click the tick box next to the medication you wish to order and hit send. Your prescription order will automatically be sent to your pharmacy for them to complete for you. Once you have ordered your prescriptions, you can check their progress in the app and will be notified when they are ready for your collection.

How to use 111 on the NHS App
How to manage health services for someone else in the NHS account

Please note – you must get consent from the patient whose records you’re wanting to access, and depending on the age and circumstances, a ‘Proxy Access’ form must be signed by the patient, you can collect this form from our reception desk.

How to switch profiles on the NHS App