Audiology

Patients aged 55+ can now self-refer to Specsavers, Scrivens, or IDC for audiology and wax removal.

Providers & Locations:

Industrial Diagnostics: Warwick, Kenilworth

📞 01530 239195 ✉️audiology.services@nhs.net

Scrivens: Warwick, Rugby

📞 0800 027 5102 ✉️customercare@scrivens.com

Specsavers: Kenilworth, Leamington Spa, Warwick.

📞 0800 023 4621 ✉️cpicb.referrals-specsavers@nhs.net

Carers

Below is a list of resources to support carers in a variety of different situations;

Adult Carers

Commissioned by WCC to deliver all age carer support services in Warwickshire. Responsible for carrying out carer’s assessments, offering the CRESS (respite) service and providing support and guidance.

For more information, please follow this link – www.caringtogetherwarwickshire.org.uk

Affinity Hub 

This website signposts to emotional support (including counselling) for parents and carers of children with special needs.

For more information, please follow this link – https://www.affinityhub.uk/1/Welcome.html

Care Companion

Support, resources and wellbeing help for carers developed in collaboration between Carers, NHS healthcare teams, CCGs, Local Authorities and the University of Warwick.

For more information, please follow this link – https://www.coventryrugbygpgateway.nhs.uk/pages/care-companion/

Carents

For anyone caring for elderly parents, we’re here to give you the support you need to confidently do the very best you can, in an even more positive, healthy, and fulfilling way.

For more information, please follow this link – https://carents.co.uk/

Carer’s Card 

£8 for two years – eligible for online discounts, acts as a form of ID for places such as hospitals or schools. For more information, please follow this link – www.carerscarduk.co.uk

Carer’s Trust

For more information, please follow this link – www.carerstrusthofe.org.uk|warwickshire-carer-wellbeing-service

Living Made Easy – Assistive Technology 

Answer questions about your health and situation to produce a personalised report., which will show you useful aids and adaptations that may be helpful for ADLs.  It will also show you where to purchase them from.

For more information, please follow this link www.warwickshire.livingmadeeasy.org.uk

Mobilise 

Looking after a family member or friend, who has a disability, long-term illness or is elderly? Well you might be struggling to find support with anything from finances to practical help, from mealtimes to continence, from hospital discharge to finding time for yourself.

For more information, please follow this link – https://www.mobiliseonline.co.uk/ 

Parent Carers

Defined as a ‘parent carer’ if you are over 18, living in Warwickshire and have parental responsibility for a child with a disability (as defined below):

• They are between 0 and 18 years old and they live in Warwickshire.
• Their daily life is affected by one (or more) of the following:
  • a hearing impairment
  • a visual impairment
  • a learning disability
  • a physical disability
  • a chronic or life-limiting physical illness
  • a significant communication disorder (including autism) which substantially and adversely affects their ability to take part in normal day to day activities.

You can call 01926 413737 to request a Parent Carer Needs assessment.

For more information, please follow this link – www.warwickshire.gov.uk/carers/parent-carer-support-pathway

Warwickshire Care Directory 

This link takes you through to the Care Directory for Warwickshire, with lists of care homes and care providers nearby plus advice on pendant alarms, checklist of questions to ask care providers, respite care guidance and more.   

The young person can refer themselves or someone else can refer on their behalf, providing they have obtained consent. Young adult carers (18-24) can also be referred via this pathway.

For more information, please check these links – www.caringtogetherwarwickshire.org.uk/young-carers or warwickshireyoungcarers.org.uk | Referrals

Adult Social Care

This website has information on:

• Adult abuse concerns
• Finding the best way for us to support you
• Support for Carers
• Eligibility for adult social care support
• Assessing your needs
• Paying for social care
• Direct payments for social care support
• Being admitted and leaving hospital
• Help with your recovery
• Working together to improve adult social care

Reporting an adult abuse concern:

• Normal Working Hours – If you think that an adult with care and support needs is experiencing, or at risk of, abuse or neglect, contact us on 01926 412080. This line is open Monday to Thursday from 9am to 5pm and Friday from 9am to 4.30pm.
• Out-of-office hours – an emergency duty social worker is available from 5.30pm Monday to Thursday, and from 5pm on Friday until 8.30am on the next normal working day. Call us on 01926 886922.

Adult Social Services

If the person they are caring for has increasing care needs (e.g. struggles with washing/dressing, eating and drinking, mobilising around the home etc), they can request a ‘Needs Assessment’ by calling 01926 410410. You can also request an Occupational Therapy assessment through this number.

Breast Screening (Mammography)

Breast screening aims to find breast cancer at an early stage, often before there are any symptoms. To do this, an x-ray is taken of each breast (mammogram). Early detection may often mean simpler and more successful treatment.

For more information, please follow this link – https://www.coventryrugbygpgateway.nhs.uk/pages/breast-screening/ 

Chronic Pain Management

Chronic or persistent pain can be very difficult to live with and can affect many parts of your daily life. For many years, doctors have prescribed opioid medicines (originally used for cancer pain) for chronic pain. However, research now shows that these medicines are far less effective than was initially thought (because chronic pain is different from cancer pain) and they have many negative long-term side effects. For this reason we will regularly review all patients prescribed these medicines, and explore other ways in which we can help you to manage your pain.

For more information, please follow this link – http://coventryrugbygpgateway.nhs.uk/pages/chronic-pain-opioid-management/

Cancer – Patient Information & Resources

A centralised index page for early diagnosis resources and education on GP Gateway.

For more information, please follow this link – https://www.coventryrugbygpgateway.nhs.uk/pages/cancer-resource-page/

Companion at Home

Have you been diagnosed with a life-limiting condition and feel isolated or lonely?

Companion at Home provides you with someone to chat with, a listening ear, and the opportunity to form a friendship.

For more information on how to refer yourself or someone else, please follow this link to view the leaflet:

Companion at Home – Leaflet

Leaning Disabilities, Special Needs, ADHD & Autism

ADHD Services

Children

https://www.warwickshire.gov.uk/health-wellbeing-send/neurodevelopmental-conditions/2

Adult Neurodevelopmental Service

https://www.covwarkpt.nhs.uk/service-detail/health-service/neurodevelopmental-service-adult-760/

CASS (Community Autism Support Services)

casspartnership.org.uk

The service aims to:

• Improve the understanding of autistic adults, young people and children, and those diagnosed autistic, and their families, to understand autism and themselves better.
• Support people to manage and thrive at home, in education, in employment and in the community.
• Help individuals improve their communication, interaction, processing and sensory skills.
• Help improve people’s self-esteem and confidence, manage relationships and enjoy day-to-day life.
• Support neurodiverse/autistic individuals with managing symptoms of low to moderate emotional wellbeing and mental health difficulties.
• Provide an environment where all aspects of autism are recognised, accepted and respected.
• Offer parent, family and carer support through peer activities.
• Provide resources and signpost to other community-based support, as appropriate.
• Give particular support for transition-age young people, age 18–25 years.

Mental Health information

Mental Health Support

Please view this document for Mental Health information and self-referrals. If you still require help, please submit a form here.

2025.6.26 – Mental Health pack

Children & Young Person Mental Health

Children’s mental health and wellbeing: resources for children and young people in Coventry and Warwickshire.

For more information, please follow this link – https://www.coventryrugbygpgateway.nhs.uk/pages/young-persons-mental-health/

Bereavement Support

Bereavement Point offers hospitality and a listening ear to anyone who is affected by the death of a loved one and is coping with bereavement.

For more information, please follow this link – https://www.warwickshire.gov.uk/mental-health-wellbeing/counselling-bereavement-service

Coventry and Warwickshire Mental Wellbeing Line & Safe Havens

Are you feeling distressed, frightened, overwhelmed, or that things are too much for you? Don’t know where to turn to get mental health support? Are your usual sources of support closed?

For more information, please follow this link – https://www.coventryrugbygpgateway.nhs.uk/pages/safe-haven/

Musculoskeletal (Physiotherapy)

Physiotherapy helps to restore movement and function when someone is affected by injury, illness or disability. It can also help to reduce your risk of injury or illness in the future.

It takes a holistic approach that involves the patient directly in their own care.

To find more information on accessing Physiotherapy please visit the NHS website link below:

• Physiotherapy – Accessing physiotherapy – NHS
• Search :: South Warwickshire University NHS Foundation Trust

Pregnancy & Maternity

Pregnancy can be a a journey with many mixed emotions and thoughts, the link below offers a variety of information from the NHS website that covers;

• Trying for a baby
• Having a baby if you’re LGBT+
• Finding out you’re pregnant
• Your pregnancy care
• Keeping well in Pregnancy
• Pregnancy week-by-week
• Pregnancy-related conditions
• Labour and Birth

For more information, please follow this link – Pregnancy – NHS

Safeguarding

Adult & Children Safeguarding

Safeguarding is about the safety and wellbeing of all patients but providing additional measures for those least able to protect themselves from harm or abuse concerns.

• Urgent concerns – If you have an urgent child safeguarding concern call 01926 414144 (option 3). Lines are open from Monday to Thursday: 9:00am – 5:30pm, Friday: 9am – 5:00pm
  You will then need to complete and return a Multi-Agency Contact form (MAC) (DOCX, 93.1 KB)  and send it to triagehub@warwickshire.gov.uk.
• Emergency contact – If you think that a child is at immediate risk, contact the police immediately on 999
• Out of hours – please contact the Emergency Duty Team if you have an emergency outside of usual office hours on 01926 886 922
• Non urgent concerns – if you have a non urgent child protection concern you will need to complete the  Multi-Agency Contact form (MAC) (DOCX, 93.1 KB) and send it to triagehub@warwickshire.gov.uk.

Sexual Health

There are hubs in Coventry, Nuneaton, Rugby, Stratford and Leamington Spa. The GP or pharmacy can help with some sexual health services. GP practices can prescribe ongoing and long-acting contraception. Pharmacies can provide free emergency contraception and chlamydia test kits.

www.sexualhealthwarwickshire.nhs.uk | Sexual health

Smoking Cessation

www.stopsmokingkenilworth.co.uk

Social Prescribing

We support patients who are experiencing non-medical challenges, which are in turn having an effect on their overall health and well-being. We help you explore what matters to you and link you in with services that may be better suited to your needs.

We cannot solve your problems for you, but together we can help you take a step in the right direction. We are able to support you over a series of 6 sessions.

Some examples of areas we can support with:

• Employment
• Financial issues
• Accessing support as an unpaid carer
• Dementia support
• Bereavement
• Linking you in with groups and courses to support your mental well-being
• Issues with housing
• Finding a purpose and joining local groups

To self-refer:

Provide us with your name, DOB, GP Practice and your address. Please also provide some information on what you feel you would like help with.

For Social Prescribing:

Please send an email to cwicb.kw.socialprescribing@nhs.net

Adult Weight Management Support in Warwickshire

Fitter Futures Warwickshire, delivered by Everyone Health, offers free 12-week Adult Weight Management support in partnership with Slimming World. The programme includes weekly, supportive group sessions to help you achieve a healthier weight.

Who can self-refer?

You may be eligible if you:

• Are 18 or over

• Have a BMI of 30–49.9
  (or 27.5+ if you are from a South Asian, Chinese, Other Asian, Middle Eastern, Black African or African-Caribbean background)

• Live in Warwickshire or are registered with a Warwickshire GP

• And meet one or more of the following:

  • Have a high-risk health condition (e.g. cancer, heart or lung conditions)

  • Have a severe mental illness or learning disability

  • Are pregnant, postnatal, or have experienced pregnancy loss in the last 6 months

  • Receive Universal Credit

  • Are homeless, a care leaver, migrant, or involved in the justice system

  • Are a victim of modern slavery

  • Are from Gypsy, Roma or Traveller communities

  • Live in an eligible postcode (checked on the website)

How to self-refer

If you meet the criteria, you can:

• Complete the online self-referral form on the Fitter Futures Warwickshire website

• Call: 0333 005 0092

• Email: eh.warksstopsmoking@nhs.net

For full details, visit the Fitter Futures Warwickshire – Adult Weight Management (Slimming World) webpage.

Weight Management Drugs (GLP-1)

The BBC recently reported that GP surgeries within England will now be able to prescribe Mounjaro on the NHS, for the purposes of Weight Management treatment.

Please note, Abbey Medical Centre is governed by NHS England guidance, as well guidance from NHS Coventry & Warwickshire ICB. We are only permitted to prescribe medications in line with the local formulary approved by the ICB. Whilst Mounjaro is on the ICB approved list, GP surgeries have to follow a strict criteria when prescribing this medication. This criteria is below:

• a BMI of 40 or over (or 37.5 if from a minority ethnic background)
• and four out of five of the following conditions
  • type 2 diabetes
  • high blood pressure
  • heart and vascular disease
  • high cholesterol
  • obstructive sleep apnea

If patients are eligible for the medication, they will be referred to a specialist primary care weight management clinic who will then begin the treatment for the patient. The patient must also engage with a NHS England commissioned wraparound care support package as part of the treatment.

—

NHS Coventry & Warwickshire ICB Policy as of 23/06/2025

To ensure fair and sustainable access, the NHS is carefully planning how to integrate Tirzepatide (Mounjaro) and other GLP-1 agonists into weight management services. In Coventry and Warwickshire, the ICB are undertaking a full review of our obesity care pathways. This work is essential to provide the necessary capacity and support for patients who may benefit from these treatments.

What This Means for You

• NHS referrals: If you need support with weight management, you can be referred to existing combined tier 3 or tier 4 weight management services through your GP
• Private treatment: While private clinics may offer weight loss medications, the NHS will not take over the prescribing or monitoring of these treatments
• “Right to Choose” Providers: We are aware that at least one “right to choose” provider, Oviva, is promoting its online weight loss service directly to patients. Coventry and Warwickshire ICB does not commission Oviva or any other “right to choose” weight management provider at present, because we do not consider their offer to be consistent with our approach and policy to weight loss services in Coventry and Warwickshire.

Why Are The ICB Taking This Approach?

With around 65% of adults in Coventry and Warwickshire being classified as overweight or obese, demand for these medications is expected to be high. By developing robust systems and pathways, we aim to:

• Prioritise patients most in need
• Ensure safety and proper lifestyle support alongside medication
• Deliver a fair and consistent service

The Mounjaro injections for weight loss will be delivered by a new weight management service that is envisaged to go live from late Autumn 2025 at the earliest. No referrals from Primary Care (GP surgeries) can be made until this service is available. Further information can found on the NHS Coventry & Warwickshire ICB website here – Weight Management Drugs – Happy Healthy Lives.