Online Clinical Triage

To help us support you better and faster, from Tuesday 1st July we will be using a new system called Clinical Triage.

What is Clinical Triage?

Here’s how it works:

When you contact the practice, you’ll first be asked some questions about what you need. This helps us understand how best to help you.
Not everyone needs to see a GP in person. Some problems can be handled by other members of our team, via a telephone call, or even by you with the right advice.
By doing this, we can make sure those who need urgent care get priority, while others get the right support quickly and efficiently.

How to contact us:

You can submit the triage form via your NHS App or following this link.
If you are not able to access the NHS App or our website, you can call us and speak with one of our team who will complete the form on your behalf.

Why Clinical Triage?

It helps us manage patient requests more quickly.
It makes sure you are seen by the right person.
It reduces unnecessary appointments, saving time for everyone.
It focuses on dealing with your current health needs and getting you the right help as soon as possible.
Please note, this system mainly deals with urgent or new problems. For routine care like vaccinations or pregnancy checks, please continue to book as usual.

For more information, follow this link or watch the below video on this new service:

How do I complete an online request?

Please follow this link to watch the video on this new service.

What are the patient benefits?

Less of an ‘appointment lottery’ – avoid the 8:30am rush!
Higher user satisfaction – you will usually receive a response the same day.
By asking the patients about their reason for contacting the practice, patients are more likely to get their need met by the right person, service or information.
Triage offers the opportunity for continuity with a specific clinician if it is needed.

How it works