Patient Group

What is the Patient Group?

The Patient Participation Group (PPG) allows patients to feedback constructive comments and suggestions for improvements to services provided by the practice. It is run by volunteers who give up a bit of their time to be the voice of the patients to the surgery. The group is striving to have an active, diverse and representative group of patients as members.

It is to be noted that the PPG is not somewhere solely for complaints. If you have a complaint, you must contact the Practice. The PPG offer a means of communicating and collaborating with the practice on matters that concern it’s patients. In this way the PPG is a place where positive and negative feedback of changes can be made. If you do need to leave feedback using the email listed below, please leave a name for us to respond to.

If you are interested in joining the PPG, please complete the form below. Your contact details will be kept safe, and you will be contacted by a member of the PPG in due course.

You can look at past meeting minutes to get a flavour of what happens during meetings between the practice and the PPG members.

If you have any other questions or would like to know more you can contact our PPG Chair, Stella Moore using the PPG’s dedicated email; abbeymcppg@gmail.com

We look forward to hearing from you!

Purpose of the PPG

To give practice staff and patients the chance to discuss topics of mutual interest in their own practice
To provide a forum for patients and staff to work together to improve and develop services within the practice
To provide an opportunity for patients to give feedback and offer positive suggestions for the practice
To involve as many patients as possible from all walks of life
To involve patients in the future commissioning of Health Provision

Benefits for the Patient

Patients will have a better understanding and knowledge of the practice and its staff
Patients are kept up to date with what is happening in their practice
Practice staff will learn more about what patients think and feel and gain greater understanding of their needs
Patients will benefit from improved communications between patients and staff

Benefits for the Practice

GPs and their staff will be able to plan services jointly with patients and so make them more effective
They will be able to get help from patients in meeting their objectives
They will have a forum to voice their concerns, ideas and suggestions to patients
They will get closer to the community for whom they care